Last Updated: November 1, 2026
Quantum Performance Solutions ("QPS," "we," "us," or "our") operates quantumperformancesolutions.com (the "Site"). We provide leadership performance coaching, AI performance and readiness consulting, and entrepreneur performance programs to individuals, companies, nonprofits, universities and government agencies. We operate from Orlando, Florida, USA and Kingston, Jamaica.
This Privacy Policy explains how we collect, use, share and protect personal information when you visit the Site, complete one of our forms or assessments, book a call, subscribe to our newsletter, purchase a service, or take part in a coaching or consulting engagement.
This policy is designed to address the requirements of the Jamaica Data Protection Act, 2020, the EU and UK General Data Protection Regulation (GDPR), and U.S. state privacy laws including the California Consumer Privacy Act as amended by the CPRA (CCPA), to the extent each applies to us.
Information you give us directly
| Where you give it | What we collect |
|---|---|
| Contact and scheduling forms, strategy and discovery calls | Name, email address, phone number, organization, job title, and what you tell us about your goals and challenges |
| Leadership, AI and enrollment intake forms; Entrepreneur pre-registration applications | Contact details, organization size and sector, role, business stage, program choices, commitment confirmations, and your answers to intake questions |
| AI Readiness Diagnostic and other assessments | Your answers to assessment questions and the resulting scores and reports |
| Executive Performance Profile and 360-degree feedback | Self-assessment answers, and feedback about you provided by colleagues you nominate (with their names and email addresses) |
| Newsletter sign-up | Name and email address |
| Referral form | Your details and the name and contact details of the person or organization you refer |
| Feedback surveys | Your ratings and comments about a session or program |
| Purchases | Name, email, billing address and payment details, entered on Stripe's secure checkout |
| Coaching and consulting sessions | Notes, action plans and materials created during your engagement |
Information collected automatically
Information from others
We do not ask for sensitive personal information such as health, financial account, or government ID details. Please do not include it in free-text answers.
| Purpose | Information used | Legal basis (GDPR / Jamaica DPA) |
|---|---|---|
| Respond to inquiries and schedule calls | Contact details, inquiry details | Steps before entering a contract; legitimate interests |
| Assess fit and design your program or proposal | Intake and pre-registration answers, assessment results | Steps before entering a contract |
| Deliver coaching, consulting, assessments and reports | Engagement notes, assessment and 360 data | Performance of a contract |
| Process payments and keep financial records | Purchase and billing details | Performance of a contract; legal obligation |
| Send newsletters and leadership resources | Name, email, engagement data | Consent (withdraw anytime) |
| Manage referrals and our Rewards + Referral Program | Referrer and referee contact details | Legitimate interests |
| Improve our Site, services and programs | Usage data, feedback surveys | Legitimate interests |
| Produce aggregated, anonymized research and outcome statistics | De-identified assessment and program data | Legitimate interests |
| Protect our Site and comply with law | Technical data, records | Legal obligation; legitimate interests |
We do not use your information for automated decision-making that has legal or similarly significant effects on you. Assessment scores are tools for discussion with a QPS coach, not final decisions.
When an employer or sponsoring organization enrolls you, we share only the results and summaries agreed in that engagement. Individual coaching conversations stay confidential unless you agree otherwise or the law requires disclosure.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only with the service providers below, who process it on our instructions, and in the limited cases listed after the table.
| Service provider | What they do for us | Data involved |
|---|---|---|
| HubSpot, Inc. | CRM, form handling, meeting scheduling, email marketing | Contact details, form and intake answers, assessment results, meeting bookings, email engagement |
| Stripe, Inc. | Payment processing | Name, email, billing and card details (we never see or store full card numbers) |
| Google LLC (Google Workspace, Google Forms, Apps Script) | Business email, document storage, Executive Performance Profile and 360 surveys | Correspondence, survey answers, reports |
| Our website hosting provider and WordPress | Hosting and running the Site; storing a backup copy of form submissions | Form submissions, technical data |
| Elementor | Site page builder, newsletter pop-ups and forms | Form entries, technical data |
| Google Fonts | Delivering website fonts | IP address and browser data |
| LinkedIn, Instagram, Facebook | Links to our social profiles (their own policies apply once you visit them) | Only what you share on those platforms |
Other sharing
Cookies are small files stored on your device. We use them for three purposes.
| Type | Examples | Purpose | Can you turn it off? |
|---|---|---|---|
| Strictly necessary | WordPress and security cookies, Stripe checkout cookies | Run the Site, keep it secure, process payments | No; the Site will not work properly without them |
| Functional | Elementor pop-up cookies | Remember whether you closed the newsletter pop-up | Yes |
| Analytics and marketing | HubSpot tracking cookies (such as __hstc, hubspotutk, __hssc) | Understand Site visits, connect form submissions to your contact record, measure email engagement | Yes |
Where the law requires it, we ask for your consent before setting non-essential cookies, through our cookie banner. You can change your choice at any time from the cookie settings link in the Site footer. You can also block or delete cookies in your browser settings.
The Site does not currently respond to browser "Do Not Track" signals. We honor Global Privacy Control (GPC) signals as an opt-out of any sharing where U.S. state law requires it.
We keep personal information only as long as we need it for the purposes in Section 3, then delete or anonymize it.
| Data type | Retention period | Reason |
|---|---|---|
| Inquiries and leads that do not become clients | 24 months after last contact | Follow-up and relationship management |
| Client contact and engagement records | Engagement + 3 years | Service delivery, renewals, disputes |
| Coaching notes, assessment and 360 results | Engagement + 3 years, then anonymized | Program continuity and outcome measurement |
| Payment and invoice records | 7 years after the transaction | Tax and accounting law |
| Newsletter subscriptions | Until you unsubscribe, then a suppression record | Respecting your opt-out |
| Referral details | 24 months | Running the referral program |
| Website backup copies of form submissions | 12 months | Recovery if CRM sync fails |
| Analytics and cookie data | Up to 13 months | Site improvement |
Wherever you live, you can ask us to:
Email connect@quantumperformancesolutions.com with the subject line "Privacy Request." We will confirm your identity, then respond within 30 days. Requests are free unless clearly unfounded or excessive.
If we process your data in Jamaica, you also have the right to prevent processing likely to cause you damage or distress, to stop direct marketing, and to object to automated decision-making. You may complain to the Office of the Information Commissioner of Jamaica.
If you are in the EU, EEA or UK, you also have the right to:
Our legal bases are listed in Section 3.
If you live in California or another U.S. state with a comprehensive privacy law, you have the right to:
In the last 12 months we collected: identifiers (name, email, phone, IP address); professional information (employer, role); commercial information (purchases); internet activity (Site usage); and inferences in the form of assessment scores. We disclosed these for business purposes only to the providers in Section 4.
You may use an authorized agent to submit a request. We will ask for proof of their authority and may verify your identity directly.
Our services are for adults and organizations. We do not knowingly collect personal information from anyone under 18, including through our HBCU initiative, which serves adult students and institutions. If you believe a minor has given us information, contact us and we will delete it.
We operate in the United States and Jamaica, and our service providers store data mainly in the United States. Your information may be processed outside the country where you live. Where the law requires it, we rely on safeguards such as Standard Contractual Clauses or our providers' certifications under the EU-U.S. Data Privacy Framework.
We protect your information with:
No system is completely secure. If a breach affects your personal information, we will notify you and the relevant regulators as required by law, including within 72 hours where the GDPR or Jamaica's Data Protection Act requires it.
We may update this policy as our services or the law change. We will post the new version on this page and update the "Last Updated" date. For significant changes, we will notify clients and subscribers by email before the change takes effect.
Quantum Performance Solutions
Orlando, Florida, USA | Kingston, Jamaica
Email: connect@quantumperformancesolutions.com
Phone: 407-548-1095